Return Policy
We want you to be completely happy with your new purchase.
If you don't love it, send it back!
Alo will gladly accept returns on unworn and unused items within 30 days of purchase for a full refund and will cover the return shipping on all U.S. orders with a pre-paid return label. While we don’t currently offer exchanges, you can generate a free return label by visiting our Return Portal. Be sure to have your order number and email address ready.
We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 30 days of purchase. Please allow 2 to 4 business days to process the return once it’s received. You will be notified via email once the refund has been issued!
We currently do not offer free returns for international orders. Customers outside of the U.S. will be responsible for return shipment and cost.
Alo is not responsible for any lost returns. We recommend a shipping method with proof of delivery or tracking number.
How to start a return
Domestic
(within the U.S.)
International
(Outside the U.S.)
domestic
It's easy! Your packing slip in your shipment has a prepaid label attached. Just secure this to the outside and drop it off with FedEx.
Lost your return label or packing slip? Click here to generate a new one.
international
Please email internationalreturns@aloyoga.com and make sure to include ALL of the following:
- Order Email Address
- Order #
- Item(s) you'd like to return & why
We currently do not generate return labels for international shipments, customers will be responsible for return shipments.
DOMESTIC RETURNS
It's easy! Your packing slip in your shipment has a prepaid label attached. Just secure this to the outside and drop it off with FedEx.
Lost your return label or packing slip? Click here to generate a new one.
Please allow 2-4 business days to process your return once it has been received by our warehouse.
We will refund the price of the merchandise (excluding all applicable shipping charges and any customs, duties, taxes or additional fees that may have applied to your order) upon receieaving the return.
Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
INTERNATIONAL RETURNS
It's easy! Your packing slip in your shipment has a prepaid label attached. Just secure this to the outside and drop it off with FedEx.
Lost your return label or packing slip? Click here to generate a new one.
Please allow 2-4 business days to process your return once it has been received by our warehouse.
We will refund the price of the merchandise (excluding all applicable shipping charges and any customs, duties, taxes or additional fees that may have applied to your order) upon receieaving the return.
Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
DOMESTIC RETURNS
It's easy! Your packing slip in your shipment has a prepaid label attached. Just secure this to the outside and drop it off with FedEx.
Lost your return label or packing slip? Click here to generate a new one.
Please allow 2-4 business days to process your return once it has been received by our warehouse.
We will refund the price of the merchandise (excluding all applicable shipping charges and any customs, duties, taxes or additional fees that may have applied to your order) upon receieaving the return.
Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
final sale items
All bodysuits, underwear, or items marked "Final Sale" are considered final sale and cannot be returned once purchased. Alo does not accept returns from third-party retailers.
Gift Card refunds
Purchases paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid to the other original payment.
RETURNS IN-STORE
You may return full price merchandise purchased in-store to any Alo store for a full refund to the original form of payment within 30 days of purchase. For cash transactions, any returns that meet the policy criteria can be credited to a gift card. You may also return or exchange full price merchandise for store credit within 30 days of purchase. All merchandise returned for exchange, store credit or refund must have original tags attached, be unused in sellable condition and accompanied by the original sales receipt. Purchases paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid to the other original payment method.
If you paid with a gift card, please see below.
BUY IN STORE & RETURN ONLINE
Shop in-store and try at home! Send back anything you don’t 100% love by starting your return in our Returns Portal. Make sure to provide your email when checking out in-store! *All other rules of the Return Policy apply.
Exchanges & Price matching
We currently do not offer exchanges or price-matching. Please follow the return policy steps for the items you wish to exchange and visit us to submit a new order for your new items.
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